Kovvy Chatbot

Society's dependency on data is escalating, matched by the increasing intricacy of data access. In recent times, AI-powered Chatbots have emerged as essential tools for businesses and organizations, providing services such as answering queries, organizing items, data retrieval, and initiating API calls like subscriptions. This report delves into a newly minted Chatbot, Kovvy, examining its objectives, domain service, use cases, dialogue flow, deployment strategy, limitations, and enhancements applied to its implementation.

Kovvy, an FAQ-centric personal Chatbot, is crafted to represent the Ministry of Health NZ. It seeks to reduce reliance on human-operated call centers by offering precise and relevant information concerning Covid-19. The present alternatives are increasingly overwhelming due to an information overload, making it challenging for users to find straightforward answers. Additionally, the swift alterations in rules and regulations in light of the recent Omicron outbreak complicate users' task of keeping abreast of all the information.

The Kovvy Chatbot is constructed using Rasa, an open-source tool for creating bespoke AI Chatbots via Natural Language Understanding. It is scripted in Python, a versatile programming language that synergizes seamlessly with Rasa. Furthermore, HTML, the go-to language for web development, is employed to launch the Chatbot on the web, thereby expanding its reach.

Kovvy is a user-triggered Chatbot that furnishes clear, concise responses to user queries. Its chief objective is to provide the latest information about Covid-19 in New Zealand, including the prevailing alert levels, isolation rules, daily case counts, and guidance towards government-approved scientific data on the SARS-CoV-2 mRNA vaccine. Kovvy can also facilitate users in scheduling a vaccination appointment, and in these trying times, serve as a companion, offering emotional support.

To ensure Kovvy is user-centric and adheres to the Human-Centered Design process, it's crucial to comprehend its users and devise a user persona. Kovvy's User Persona is Katie, a 25-year-old retail worker living with three roommates, who recently tested positive for Covid-19. She strives to abide by all government guidelines, keeping her and her roommates' wellbeing at heart. Katie possesses a better than average grasp of technology and is comfortable interacting with Chatbots.

Please note that the information encapsulated in this report is intended solely for informational and educational purposes. It must not be used as a stand-in for professional medical advice, diagnosis, or treatment. The authors of this report do not vouch for the accuracy, applicability, suitability, or completeness of the content. Moreover, they disclaim any liability for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising out of the use of the content, which is furnished as is, without any warranties.

Rawinder Singh

rawinder457@gmail.com 

https://github.com/lilwindax/Kovvy_Chatbot